Required NY Retail Worker Safety Training

This NY state-required course equips retail workers with the knowledge and skills to prevent, respond to, and report workplace violence. Learn practical strategies, legal rights, and store-specific safety protocols to stay safe on the job.

Created by NY Retail Safety

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Stay Compliant: NY Retail Worker Safety Act Training for Employees

Prepare your retail team to meet New York’s new safety requirements with this interactive, 30–45 minute course covering workplace violence prevention, de-escalation, emergency readiness, and active threat response.

This engaging course satisfies the new NY Retail Worker Safety Act training mandate. In just 30–45 minutes, retail employees will learn how to recognize workplace violence, apply de-escalation strategies, respond to active threats, and follow emergency procedures. Built with real-world retail scenarios, the course helps workers feel safer and employers stay compliant. A must-have for retailers operating in New York.

In This Course You'll Learn:

Recognize the different types of workplace violence and identify warning signs to take proactive steps in protecting themselves and others.

Apply proven de-escalation strategies to defuse tense situations with customers, coworkers, or others in the retail environment.
Respond confidently in emergencies, including active threat scenarios, using clear decision-making frameworks like Run, Hide, Fight and proper communication protocols.

Designed For:

Industry

All Industries

Topics

Customer Service, Personal Development, Staff Development and Store Operations

Role

Employees

About This Course

Total Lessons: 10

Certificates: 3

Estimated Training Time: 1h 2m

The New York Retail Worker Safety Act (RWSA) requires employers to provide retail workers with training that prepares them to recognize, respond to, and prevent workplace violence. This course was designed specifically to meet those requirements while equipping learners with practical, real-world skills they can apply immediately on the job.

Over the course of 30–45 minutes, participants will explore key areas of workplace safety through interactive modules, knowledge checks, and realistic scenarios. Topics include recognizing early warning signs of workplace violence, applying verbal and behavioral de-escalation strategies, responding effectively to emergencies such as active threats, and understanding how to use safety tools like alarms and panic buttons.

By the end of this course, learners will not only satisfy New York’s compliance requirements but also feel more confident and empowered in maintaining a safe work environment. This training supports both frontline employees and retail managers in protecting their teams and customers, reducing risks, and creating a culture of safety.

Retailers can choose to have their employees complete Section 1 for Certification and their store managers complete both sections of the course for Certification.

About the Creator

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Starting at $29 $49

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